Business Owners

Addressing the Leadership-Staff Gap

Addressing the Leadership-Staff Gap

A Stage 3 business has between 20-34 employees. One of the top five challenges businesses of this size face is the existence of a gap between leadership and staff. A Stage 3 business now has too many people for the leader to directly oversee, which is why the leader needs to focus on delegation to managers. This new organizational layer can create an environment of inadequate communication with the staff. 

How to influence workplace climate

How to influence workplace climate

Climate refers to the prevailing attitudes and standards in a group. Based on what employees observe and experience, climate develops from what people sense is valued or treated as important in their workplace. Whether intentional or not, there is a climate at every level in your organization.

All too often, the climate of a work environment is one that has come about over time without intentional effort. It has been set by the leader, through actions taken and values displayed, both positive and negative.

The challenge of hiring quality people - Stage 2

The challenge of hiring quality people - Stage 2

A Stage 2 business has between 11-19 employees. One of the top five challenges businesses of this size face is hiring quality people. A Stage 2 business is beginning to move away from hiring generalists to hiring more specialized talent. This marks a significant shift in procedures which can be difficult to get right—especially if the company is growing rapidly.

Transition Zones

Transition Zones

Transition zones are periods of change a business goes through as it exits one Stage of Growth and enters the next. Transition Zones happen to every business as they move from one Stage into another.

During this period of change, businesses commonly experience a period of chaos where things feel disconcerting and overwhelming. Transition Zone are like rough waters. These periods can be especially perplexing because the organization is often experiencing positive advancement and growth right up to the point the transition begins.

Four reasons your business needs Core Values

Four reasons your business needs Core Values

In our last article, we defined Brand Values and explained the benefits that they bring to a business. Today we’re going to look at Core Values.

Core Values are three to six words or short phrases that paint a picture of how the team is to interact with each other. As a promise to the team, Core Values are the basis upon which members of a company plan, make decisions, and interact with each other.

But why does your business need them?

How standardization can help your business

How standardization can help your business

Is it better for your business to be Standard? Custom? Or someplace in-between?

The answer depends in part on your business—the industry and services you provide both play a part in determining what’s best. However, there is a tendency across all industries for businesses owners to have a bias towards the Custom side of the continuum. Their mindset is that their business is unique or special, so it must be Custom.

This article, based on concepts from the book Business Model, explains the concept of the Standard-Custom Continuum. Keep reading to learn what it is and how using it can make your business more scalable.

KPIs: Measurable outcomes that keep you accountable

KPIs: Measurable outcomes that keep you accountable

There will always be urgent issues that require your attention. But without a set of focused goals, those issues can easily take over your entire business.

Establishing Key Performance Indicators (KPIs) is an effective way to focus your time and energy. When used correctly, KPIs serve to keep the important metrics of your business at the forefront, where you can periodically review and assess them.

Is your message hitting its target?

Is your message hitting its target?

Oftentimes, businesses struggle with knowing whether their marketing efforts are working. Are potential customers getting the message? Are there more effective ways to advertise? What will boost sales?

While there is a lot that can be said about crafting a message to have the biggest impact, the focus of this article is not on the message itself, but rather on who the message is for. It’s a crucial first step that many businesses skip. You can have a finely crafted message with gorgeous visuals, but if it’s not reaching your intended audience, you may as well be shouting in the dark. No one will respond.

Struggling to find that work-life balance? This can help.

Struggling to find that work-life balance? This can help.

It can be difficult to draw boundaries between your personal life and your work life—especially if you own a small business. Despite your best intentions, it may feel as though you’re never giving enough effort to one or the other. The elusive work-life balance can feel impossible to attain.

While we don’t have a magic wand that can stretch time (still working on that!), we do have some advice for managing work-life balance based on the experiences of small business owners.

There’s no time for burnout.

There’s no time for burnout.

Your cell phone is ringing. It’s also beeping, letting you know that a text message has come through. The afternoon is full of back-to-back meetings. You’re sitting at your desk, wondering how the day could already be half over when it feels like you just got started. Looks like it will be another late night …

Sound familiar? If you’re a small business owner, we’re writing with you in mind. We understand all too well the way a person can get swept up in the day-to-day details of running a business, making it difficult to keep your head above water. We also recognize that burnout is a very real issue for small business owners. Whether it’s after one year or ten, everyone finds their breaking point if they are constantly under the gun.

Struggling with time management? These three barriers might explain why.

Struggling with time management? These three barriers might explain why.

One of the most frequent challenges we hear from small business owners and leaders relates to time management. Many tell us that that part of the reason they wanted to own their business was to have more control over their schedules, but in reality, the opposite is true. They feel like their business owns them, not the other way around. Despite working long hours and most weekends, they can’t get ahead.

Following are the three most common barriers we see keeping business leaders from effectively managing their time.

CEO peer groups: Advantages, disadvantages, and an alternative

CEO peer groups: Advantages, disadvantages, and an alternative

For most CEOs, their jobs have been evolving since they first started the company. Many were experts in a trade or a skill and were able to build a successful business on that expertise. As their business grew, however, they found themselves faced with new types of challenges, such as learning how to manage managers, how to delegate effectively, and how to communicate the vision and mission of the organization.

CEO peer groups provide a way for leaders to get outside perspective on their businesses. While they carry certain advantages, there are also some disadvantages. In this article, we consider both the advantages and disadvantages of CEO peer groups, closing with an alternative.

Sales versus marketing: Which is more important?

Sales versus marketing: Which is more important?

Many small business owners struggle with knowing where to allocate their time and resources. One issue we hear about a lot has to do with sales and marketing—which is more important?

The short answer is that both are important, but what we’ll look at today is the relationship between the two and how the industry your business is in has a lot to do with knowing which one deserves more of your time.