Key Performance Indicators: Measuring and evaluating work outcomes
Key Performance Indicators: Measuring and evaluating work outcomes
Organizational ReWilding is a powerful business growth framework that treats businesses as dynamic, living systems filled with interrelated elements. Just as there are key components that make up a healthy ecosystem, there are 11 elements that make up an exceptional business. This book addresses the element called Key Performance Indicators. Through in-depth descriptions and illustrative examples, you’ll learn the underlying principles of Key Performance Indicators, see the impact it has on organizations, and understand how to apply it to your own.
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An illustrative company called Mercury Heating & Cooling is used to show how KPIs can impact a business. In the Company Overview, you are introduced to the CEO, Manuel, along with his Management Team. Manuel founded the company 12 years ago. Recent growth has left him feeling out of touch with the inner workings of his company. He learns about KPIs through a friend and mentor. Manuel decides to go through the KPI book with his Management Team, one chapter at a time, and implement the principles.
The rest of the book describes how Manuel and his team select and implement KPIs for the business as well as for individual departments. Each chapter closes with questions to help you learn and apply these ideas to your business.
Useful, concise, applicable, and insightful; this book will help your business become more resilient and more profitable.
